Right of revocation

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (DOGSTYLER SOEST GmbH, Werlerlandstraße 213, 59494 Soest, info@dogstyler.de, telephone: 0 29 21 / 55 977 34, Tetelaf: 0 29 21 / 55 977 -28) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you cancel this agreement, we shall refund to you all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your cancellation of this agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We will collect the goods.

You will bear the direct costs of returning the goods.

You will only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary to examine the nature, properties and functioning of the goods.

Exclusion of the right of revocation

The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample withdrawal form
Our sample revocation form in PDF format: DOWNLOAD

To open the PDF files offered for download, you need an additional program, such as Adobe Reader, which you can download free of charge from the Internet. You can find the current version of Adobe Reader here.

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